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Faster private health claiming with digital health fund cards

Help patients move through reception faster with digital health fund cards.

Eligible patients can tap their iPhone, Apple Watch or Android™ device on a Tyro Health EFTPOS machine to start a private health insurance claim, with no physical card required. Once the claim is processed, they can pay any gap payment using Apple Pay or Google Pay.

How to process claims with digital health fund cards

Tap to Claim makes private health claiming easier for both patients and practice staff. Here’s how it works.

Step 1

Start the claim

Start a private health claim in the way that works best for your practice. Raise a claim from your PMS, Tyro Health Online, or directly on your Pro Key EFTPOS machine.

Note: Direct claim initiation on the EFTPOS machine is available on Pro Key. On CounterTop devices, claims can be initiated via an integrated PMS or Tyro Health Online.

Step 2

Ask your patient to open their digital health fund card

Patients can access their digital health fund card from Apple Wallet on iPhone or Apple Watch, or through their health fund’s app on Android devices.

Step 3

Tap to capture member details

Ask your patient to hold their device near the EFTPOS machine’s NFC reader. Member details will be captured automatically to begin the claim.

Note: If multiple members are linked to the card, patients can select the correct member before tapping.

Step 4

Complete the claim and payment

Continue processing the claim as usual and accept any gap payment if required.

Need more information? Visit our Help Centre for setup instructions, supported health funds and FAQs.

Good to know

  • What is a digital health fund card?

    A digital health fund card is a membership card stored on a patient’s phone, usually in a health fund app or mobile wallet, that can be tapped on a compatible Tyro Health EFTPOS device to help process a private health claim.

  • Are all health insurers issuing digital membership cards?

    Not all health insurance funds offer digital membership cards. Please ask your patient to check with their insurer if they are eligible.

  • How does my patient set up their digital health membership card?

    Eligible patients should find set-up instructions on how to add their digital membership card fin their health fund’s app or website. In most cases, the patient will be able to access their digital membership card via their health fund’s app. Apple users can add their card to their Apple Wallet via the dedicated button.

  • Which Tyro Health EFTPOS devices support digital health fund card claiming?

    Digital health membership cards work with the Tyro Health Pro Key or CounterTop EFTPOS machines.

  • Why has a patient’s claim been declined using their digital membership card?

    There may be several reasons why a claim was declined. If the machine does not provide an error response or the patient disputes this, ask your patient to check directly with their health fund provider. EFTPOS machine related error codes can be found in our Tyro’s Knowledge Hub.

  • I have misplaced or not received a Tyro Health reception counter card. Can I get another one?

    Of course! Simply reach out to our dedicated Tyro Health support team and request for another marketing pack to be sent to you.

Learn more

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We’re here to help

Our easy-to-access help articles and Australian-based team are here to help you.

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