Support
Find help with ease using our range of support resources and options at Tyro Health.
Prepare for the 3G network shutdown
Telstra is shutting down its 3G network in September 2024. If you have a Tyro CounterTop or Tyro Mobile EFTPOS machine with a 3G SIM, click the link to find out what the shutdown means and the options available for your practice.
Get the help you need
Tyro Health Online Support
Chat
Connect with one of our support team members using our live chat. Here you will get help quickly and easily.
Our team is available Monday to Friday, 8am to 6pm (Sydney time).
Help Centre
Search our library of resources and articles to quick find solutions to your questions.
Email our team at support@tyrohealth.com
Tyro Health Service Status
Get real-time updates on our product and system performance, keeping you informed of any issues.
Tyro Health EFTPOS Support
Tyro Help Centre
Tyro Help is your go-to resource for all things Tyro, with an extensive library of help articles, frequently asked questions, and troubleshooting tips to help support your business.
Set Up Guides
Get started with Tyro EFTPOS with our dedicated step-by-step set up guides for all Tyro EFTPOS machines.
Phone
General EFTPOS support is available from 7am-9pm, 7 days a week (Sydney time).
For critical issues outside these hours, simply dial our support number and select the emergency support option for 24/7 help.
Email our team at healthsupport@tyro.com
Tyro Service Status
Get real-time updates on our product and system performance, keeping you informed of any issues.